1. Introduction

This agreement is issued within the mandate of the Ministry of Transport, Communications & Information Technology (MTCIT).
It aims to regulate and clarify the level and quality of electronic services provided through official digital platforms, ensuring beneficiaries’ compliance with national digital transformation policies, cybersecurity standards, and relevant legislation. 
Accessing and using the ministry’s electronic platforms and services constitutes an explicit acceptance by the beneficiary of all terms and conditions contained in this agreement.

 

2. Scope of the Agreement

This agreement covers all electronic services offered by the Ministry through its digital platforms in the following sectors:
- Land and maritime transport.
- Telecommunications and information technology services.
- Licensing and electronic permit systems.
- Integration services with other government platforms.

The agreement also includes service descriptions, expected completion times, official delivery channels, and performance and quality standards committed to by the Ministry.

 

3. Beneficiary Obligations

The beneficiary agrees to the following:

1. Accuracy of Data: Enter correct information that matches the national ID/resident card. The beneficiary bears full responsibility for any errors or falsification of data.
2. Compliance with Regulations: Adhere to all laws and regulations governing the transport, telecommunications, and IT sectors.
3. Legitimate Use: Use electronic services only for lawful purposes and refrain from misuse in any unauthorized or technically prohibited activities.
4. Follow-up: Track the status of submitted requests through the platform or official notifications.
5. Responsibility: Assume full responsibility for the content of all requests submitted through the platform.

 

4. Ministry Obligations

The Ministry of Transport, Communications & Information Technology commits to the following:

1. Service Provision: Ensure service availability throughout the week unless downtime is required for scheduled maintenance (with prior notification).
2. Processing Time: Complete requests within the timeframes specified in the service manuals.
3. Communication: Respond to inquiries and requests via official channels within the published timeframes.
4. Privacy & Cybersecurity: Protect beneficiary data in line with national legislation and cybersecurity standards.
5. Problem Resolution: Address technical issues and provide alternative communication channels when necessary.
6. Continuous Improvement: Enhance and develop services periodically based on beneficiary needs and national digital transformation policies.
7. Transparency: Publish reports or indicators on the performance and quality of electronic services when required.

 

5. Validity of the Agreement

The provisions of this agreement shall remain in effect from the date of its approval until further notice.
The Ministry reserves the right to amend or update the agreement in line with technological and regulatory developments.
Any updates will be announced through official platforms, and continued use of services thereafter constitutes explicit acceptance of the updated terms.

 

6. Electronic Signature

Logging in using the national digital ID or other Ministry-approved electronic authentication methods shall be deemed an official signature equivalent to a handwritten one.

 

7. Support and Assistance

The Ministry provides multiple channels for technical support and customer service, including:
- Contact Center.
- Official email.
- Live chat service.
- FAQ section and user guides.

The Ministry is committed to handling support requests within the timeframes specified in the service manuals.

 

8. Disclaimer

1. The Ministry bears no responsibility for service interruptions caused by internet service providers or other circumstances beyond its control.
2. The Ministry shall not be held liable for any legal obligations resulting from the beneficiary’s misuse of electronic services.
3. By clicking the “Start Service” button or submitting a request through the platform, the beneficiary explicitly agrees to all the terms and conditions stated herein.